After you click on check out in the shopping cart there will be an option to add a discount code. You can find this option on the right-hand side under your product list and above the total. The discount will be deducted and the final price will be recalculated.

We occasionally offer automated discounts which are automatically applied to your cart at checkout. If this is the case, it will be indicated in the black notification bar at the very top of the website.

All discounts codes are subject to the terms and conditions that accompanied your discount code. Wetsuit products are always excluded from promotions and discount codes.

Orders can be cancelled after an order is placed only during a very short time window until the order is confirmed and processed for shipping. If you recently placed an order and would like to cancel, please submit a request here or send an email to customerservice@oneillcanada.com. 

Most orders are processed within a few hours of placing the order. If your order is already in process, you can return all or part of your order once you receive it. You can find information about returns by clicking here.

Orders cannot be changed once they are placed. If you placed your order very recently, it may be possible to cancel your order before it is processed and then you can make a new order. Please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. 

If your order is already in process, you can return all or part of your order once you receive it. You can find information about returns by clicking here.

We accept the following payment methods:

Credit cards: Visa, Mastercard, American Express, Discover
Digital payments: Apple Pay, Google Pay, Paypal, Shop Pay 

You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. It will direct you to your order status page where you can see your order details, current shipment status, and obtain your shipment tracking number. 

If you have further questions about the status of your order, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com.

Most customers receive an order confirmation email immediately after completing the checkout process, however please allow up to 2 hours for the order confirmation email to be received.

If you have still not received your order confirmation email after more than 2 hours, search your inbox for an email from customerservice@oneillcanada.com and check your spam folder. 

If you cannot locate your order confirmation email, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com.

All promotions and discount codes include terms and conditions which indicate any restrictions that are applicable. 

Wetsuit products are always excluded from promotions and discount codes.

Orders placed before 12pm EST (Monday - Friday) are typically processed and shipped the same day. Orders placed after 12pm are typically processed and shipped the next business day. Orders placed over the weekend or on national holidays will be shipped and processed in the morning of the next business day.

After your order has been shipped, you can expect the following delivery timeline depending on your location:

Quebect & Ontario: 1-3 business days
Central Canada: 2-5 business days
Western Canada: 3-7 business days

Occasionally, delivery times may be delayed if our carrier service partners are experiencing delays.

You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. It will direct you to your order status page where you can see your order details, current shipment status, and obtain your shipment tracking number.

My order delivery status says delivered but I did not receive any package
If your order status is marked as delivered but you did not receive any package, please take the following steps:
(1) Ask your neighbours if the package was accidentally delivered to them.
(2) Contact the courier service (Canada Post or UPS) and provide them with the tracking number and ask if they have information about the whereabouts of your package.
(3) If you still cannot locate your package, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com.

My order delivery status says the package was returned to the sender
If the courier service is unable to locate your address, they will usually return the package to O'Neill. If this occurs, your order will automatically be treated as a return and you will receive a full refund. You will have to place a new order.

If you further questions about the delivery of your order, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com.

If your order arrived damaged, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. Please include pictures of the damages.

O'Neill Canada delivers to any address in Canada. We do not accept orders with a delivery address outside of Canada.

We offer free shipping on all orders over $100. For orders less than $100, we charge a flat rate of $8.99 plus tax for shipping anywhere in Canada.

If you are exchanging the size or color of a product, the return is 100% free. For regular returns, we must deduct deduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. 

We accept returns and exchanges of undamaged product within 30 days of your order date. 

A return or exchange will not be accepted if the original tags are missing.  

You can start you return or exchange by clicking here.

If you are exchanging the size or color of a product, the return shipping is completely free. For regular returns, we must deduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. 

Ordering the same product in two sizes or colors with the intention of returning one of them is not recommended. This will result in a regular return processing fee of $8.99. Instead, simply order a single size that you believe you will fit you best. If the size you ordered is the wrong fit, you can then exchange for a new size and there will be no processing fee. Our customer service team is happy to assist you with specific sizing questions. 

We process refunds to your original purchase method within 1 business day of receiving the product in our warehouse. It may take 3-4 business days for the refund to post to your credit card account.

We apologize if you received a damaged product from us. Please proceed with the return process to receive an exchange or refund. You can start a return by clicking here. On the return form, please select "Parcel or product damaged on arrival" as the reason for the return.

All products purchased from oneillcanada.com come with a 1 year warranty against manufacturing defects. In the event of a defect, we will replace the product or issue a refund if we no longer have the product in stock. 

If you received a defective product, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. Make sure to include your order number and pictures of the defect in your correspondence. Damages from normal wear and tear are not eligible for warranty coverage. 

If you did not purchase your product from our online store, you must contact the store where you bought the item. We cannot process warranty claims for any items that were not purchased on oneillcanada.com.

How to save 10% on your first order:
1) Subscribe to our newsletter by clicking here
2) Once you are subscribed, you will receive a welcome e-mail with a discount code for 10% off

Terms & Conditions:
- 10% discount available only to first-time customers
- Discount does not apply to wetsuit products
- Cannot be combined with other promotions