help for research paper Shipping & Delivery

Shipping may take up to 5 to 7 business days to process depending on order volume and product availability date. Expedited shipping to reduce shipping time is available at cost. If you need additional information regarding ship date please contact O’Neill Customer Service at customerservice@oneillcanada.com.

creative writing short course australia *A signature will be required upon receipt of all orders of $300 (beofre taxes) or more!


write my literature review Returns & Replacements

You may return your unused product with the original tags and packaging for a full refund less shipping within 30 days of the purchase date. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at oneilleshop.ca .To return an item, please contact O’Neill Customer Service at customerservice@oneillcanada.com. Shipping & Handling fees are non-refundable, unless an item is damaged or defective. 

Please allow 2-3 weeks for your returns to be processed. An addition 5-7 days may be required by your credit card company to post the credit into your account. If you ship a return package on your own, please make sure to use a traceable and insured shipping method and send it to the address below : 



- O’Neill Web Returns -
5800 rue Ferrier
Montreal, QC
Canada
H4P 1M7

** Please note that we cannot accept returns or exchanges on ladies and girls swimwear. ** 


What happens if I have received damaged or incorrect merchandise?
We will completely refund or exchange the damaged merchandise. To return a damaged or incorrect item, please contact O’Neill Customer Service at customerservice@oneillcanada.com before shipping back the items. Address for damaged or incorrect product:

- O’Neill Web Returns - 
5800 rue Ferrier
Montreal, QC
Canada
H4P 1M7

O’Neill will not be held liable for items lost in transit.


Ordering

Add the products you wish to buy to your cart. Click CHECKOUT and go through the checkout process. 

 

Promo Codes

Once you have placed your items in the cart, you will be able to see a space to enter your promo code on the bottom left side. Enter your code and you will see the discount reflected on the total amount. To remove a coupon, click on "cancel code" sign right under the promo code box.



Viewing Orders

You can view your orders and check on their status by logging into your account.



What if I do not receive my entire order?

We strive to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items. Refund is issued for any item not shipped.


How do I cancel my order?

Orders may be cancelled online before 3:00 PM EST Monday to Friday before the product is shipped. Please call customer service for exceptions:1-866-663-4551


Payments

Payments may be made by credit card. We accept Visa and Mastercard.


Important information regarding Authorization Holds

Most holds last for 3 to 7 business days, but the duration of these holds can vary greatly. Please contact your bank for their policy regarding authorization holds.

 

Price Matching

O'Neill Canada will price match any discounted price within 7 days of original purchase. At this time, we do not price match other online or bricks and mortar stores. In order to initiate a price match request, please call or email or consumer relations department in the contact us section. Please note, we will not price match Boxing Week or cyber Monday pricing as these are limited quantity and time restricted promotions. All final clearance promotions, for example a discount or promotion in addition to existing sale pricing is not eligible for price matching.

 

O'Neill Wetsuits Customer Service

Q.How can I contact Wetsuits Customer Service?
A. U.S. and Canada Inquiries:
1071 41st Ave.
PO Box 6300
Santa Cruz, CA 95063
Phone: 800-538-0764
Email: info@oneillwetsuits.com

A. European inquires:
O'Neill Wetsuits Ltd.
Units 11-14
Holmbush Industrial Estate
Midhurst
West Sussex
GU29 9HX
Email: wetsuits.eu@oneillwetsuits.com

Q. What is the Warranty and Repair information for my wetsuit, boot, hood, gloves, rashguard -UV protection, or wake-waterSki vest?
A. Wetsuits General Warranty Information and Policy
If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

The following will not be Covered Under Warranty

  • Products classified as seconds
  • Fading from sunlight
  • Alterations
  • Materials over 1 year (from date of original purchase), or 90 days for accessories
  • Repairs or alterations done by anyone other than O’Neill or an O’Neill authorized repair facility
  • Warranty request without original receipt

For U.S. warranty return information: 1-800-331-1637 or info@oneillwetsuits.com

Product Warranty and Repairs
All flat-stitched products, glued and blindstitched products and fluid seam weld products:

  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Neoprene Dry Suits, Waterproof Zipper Excluded:

  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded:

  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Accessories:

  • Limited 90-day (from date of original purchase) warranty on workmanship and materials.

General U.S. and Canada Repair Information
For repairs received from the dealer or end user, O’Neill offers a:

  • 10-Business Day Turnaround for warranty Stitched Suits
  • 15-Business Day Turnaround for warranty Glued Suits
  • 20-Business Day Turnaround for warranty Fluid Seam Welded Suits
  • 30-Business Day Turnaround for all Fabric Dry Suits
  • 30-Business Day Turnaround for all Non-Warranty Repairs

Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially for Canadian addresses), product description, and requested action. Send (UPS is our suggested shipper) the suit with the tag to the applicable address below.

Examples of suits that will be rejected for repair
The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
Home repairs have been done, including but not limited to:

  • Re-gluing of seams using Aqua Seal, or like product.
  • Patching of seams using duct tape, rubber patches, or like product.
  • Re-sewn seams with sewing machine or by hand using needle and thread.

The suit is clearly worn and should be retired; some symptoms include but are not limited to:

  • Cracked, dry neoprene
  • Product has been misused or improperly cared for Generally, any excessive repairs considering the condition and age of the suit.

In the U.S.:
O’Neill U.S. Warranty Repair
1022 Bay Marina Drive, Suite 140B
National City, CA 91950-6302

In Canada:
Oceaner Sports
5759 Sidley Street
Burnaby BC V5J 5E6
Tel: 604 434 0069 #22
Fax: 604 434 0092

Dealers Only:
Q. How do I return my wetsuit, boot, hood, gloves, rashguard -UV protection, or wake-aterSki vest?
A. Wetsuit Returns

  1. O’Neill does not accept color or size exchanges.
  2. Any return will be charged a 20% restocking fee.
  3. Product may not be returned without obtaining a Return Authorization (“RA”) number from O’Neill. The RA number may be obtained by calling O’Neill Customer Service at 1-800-331-1637. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA’s is subject to the sole discretion of O’Neill.
  4. All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
  5. All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
  6. Authorized returns will be credited back to dealer including the discount terms after receipt of product. Changes or additions to existing RA’s must be approved by an O’Neill Sales Manager Unauthorized changes or additions will be returned.
  7. O’Neill has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.
  8. “Discounted,” “Discontinued,” “Seconds”, and “Altered” suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER.

Send authorized returns (U.S. and Canada) to:
O’Neill Returns
1022 Bay Marina Drive, Suite 140B
National City, CA 91950

Q. How can I request stickers?
A. To request stickers mail a self addressed, stamped envelope to:
O’Neill Wetsuits
PO Box 6300
Santa Cruz, CA 95063

 

GET 10% OFF YOUR NEXT ONLINE PURCHASE

Subscribe to the O'Neill e-newsletter and take advantage of the latest updates for exclusive deals, promotions, store openings, contests, events and surprises!

Get the latest trends and info from O'Neill !

Please not that you can withdraw consent at any time.
Please note to our Privacy Policy or contact us for futther details.
5800 rue Ferrier, Montreal, Quebec, Canada, H4P 1M7